How to Submit a Facilities Work Request

The Facilities team is here to help you and is committed to addressing your building maintenance and housekeeping needs. A work order is used to report any problem related to physical space on campus or to request repair or related work in any existing physical space on campus. To ensure a timely resolution of your facilities needs, please submit your facilities work requests through our work order system Asset Essentials at fixit.simmons.edu. 

Alternatively, you can use the Asset Essentials app that can be downloaded to your smartphone or tablet through either the Apple AppStore or Google Play Store. The new app provides you with access to your Asset Essentials account and includes a camera feature to add pictures to your work request easily.

Please check our additional resources and more detailed instructions on how to use the work order system and the new app at facilities.simmons.edu. You can learn more about our service response time and expectations here.

Please note that Emergency requests such as fire, medical emergencies, water leaks, broken glass, and hazardous chemical or waste spills should be directed to Public Safety at all times by calling 617-521-1112.

If you have any questions, you can reach out to Facilities via email at [email protected] or phone at 617-521-1000 during business hours.

Housekeeping Reminders:

• Office Occupant’s Responsibility for Trash and Recycling Disposal: All office occupants are responsible for disposing of their trash and recycling into the centralized bins within their office suite or common area containers in the main corridors.
• Centralized Trash and Recycling Bins within Each Office Suite: There are centralized trash and recycling bins within each office suite –these will be emptied twice a week (Tuesday and Friday).
• Main Corridor, Restrooms, and other Common Spaces: These bins will be emptied daily.
• If you require an individual trash bin, you may place a work order via fixit.simmons.edu and one will be delivered to you. For your convenience, the blue recycling bins remain in individual offices.
• For on-demand cleaning services within an individual office space, please contact Facilities at [email protected] or submit a work order at fixit.simmons.edu. Requests will be handled in a timely manner upon review and approval.